I have been with ClipScribe for about a year and it WAS great. I say WAS because ever since you updated the site or switched servers, your service has been atrocious. Videos take forever to even get to the Edit screen, let alone to render. A video I’ve been trying to edit today has been sitting in the transfer screen for a couple of hours now. I try to refresh and nothing. I try to close it out and go to my In Progress page and it shows the video is in Not Started status. This has been going on for weeks; ever since your update/switch. I am contemplating cancelling my service if this continues. What’s going on over there?
Dang, I am so sorry you had these issues Dale. I think Firefox is actually fixed BUT my guess is, that you probably have the old code in your cache. You might try clearing your firefox cache if you really want to use FF. That said, I do recommend using Chrome. I find it to be faster than FF and it is the primary browser I use as well when working on the site.
As always and most importantly, thanks for letting me know so I could help. Next time, hit me up early if you start having issues. I hate the thought of any of my customers waiting until the point of frustration, but I understand how it goes.
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