I bought clipscribe this morning and have been trying to upload a video ever since! It gets about 5 megabytes in then freezes, what’s going on?

Helpdesk › Category: Questions › I bought clipscribe this morning and have been trying to upload a video ever since! It gets about 5 megabytes in then freezes, what’s going on?

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samtherobertsyahoo-co-uk asked 5 years ago

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Craig Staff asked 5 years ago

Hi Sam. It is likely a network issue between you and us. This affects a small number of our users. So, we can troubleshoot that part, but the easiest solution is to use the Google Drive or DropBox importer:

CLICK THIS MENU IN THE UPPER LEFT:

CHOOSE DROPBOX OR GOOGLE DRIVE IMPORT AFTER YOU HAVE UPLOADED TO ONE OF THESE SERVICES:

As far as trying to debug your current issue:

1. Make sure you are on WIFI.

2. Make sure your video isn’t excessively sized (over 1G

3. Wait a bit to try again.

4. Disconnect and re-connect to the internet connection you are currently using.

Let me know how else I can help! Craig