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Does it change if you refresh? Sometimes it may take a little longer for the thumbnail to be created, so it doesn’t show up immediately, but if you refresh it should show up.
If it isn’t showing then, sounds like you are having some uploading issues.
How large are your videos generally (in MB or GB).
It’s doesn’t change when I refresh. Some videos show up immediately, other don’t even show up at all. I have used this program for some time and hasn’t given me issues until recently.
Ok something else must be going on here. I just ran a test and all was well, so I need to see a file you tried to upload to know for sure.
2 More questions:
1. What OS and browser are you uploading from?
2. Are you on WIFI or Wired internet (or cell?)
Can you upload a video that did not work to this dropbox link: