Helpdesk

Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

Filter:AllOpenResolvedClosedUnanswered
How to access account?
ClosedSarah Thomas commented asked 4 years ago • 
566 views0 answers0 votes
transcribing
ClosedGuy Barrington asked asked 4 years ago • 
549 views0 answers0 votes
How do i select a cover photo for the video
ClosedMiles Marsh asked asked 4 years ago • 
581 views0 answers0 votes
Video not showing up
ClosedCraig answered asked 4 years ago • 
704 views1 answers0 votes
Uploading video transcripts
Closedsophy mavridis asked asked 4 years ago • 
592 views0 answers0 votes
Can we have a border around the text to make it easier to read?
ClosedCraig answered asked 4 years ago • 
845 views1 answers0 votes
How can I view the video Im editing and where are my saved projects?
ClosedKeith McMahon asked asked 4 years ago • 
555 views0 answers-1 votes
help
Closedliz wendling asked asked 4 years ago • 
568 views0 answers0 votes
shifting a video around
ClosedCraig answered asked 4 years ago • 
666 views0 answers0 votes
I cannot access my videos
ClosedCarlos Adell asked asked 4 years ago • 
569 views0 answers0 votes
Can’t edit transcript
ClosedSteve Prussack asked asked 4 years ago • 
596 views0 answers0 votes
Is it possible to manually change the time in the “phrase” boxes?
ClosedCraig answered asked 4 years ago • 
676 views1 answers0 votes
Can we make a video with a border at the top and just have subtitles
ClosedCraig answered asked 4 years ago • 
716 views1 answers0 votes
Languages
ClosedCraig answered asked 4 years ago • 
1063 views1 answers-1 votes
affiliate
ClosedCraig answered asked 4 years ago • 
821 views0 answers0 votes