Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page:  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

downloading videos
ClosedJessica Green asked asked 4 years ago • 
842 views0 answers0 votes
when i try to save video and the “change title” box keeps popping up
ClosedTamara Thompson asked asked 4 years ago • 
677 views0 answers0 votes
I cant choose a format or even begin editing clip. Not working. Whats going on?
ClosedJordan Harris asked asked 4 years ago • 
678 views0 answers0 votes
stuck on select size
ClosedJosh Irons asked asked 4 years ago • 
654 views0 answers0 votes
Using Subtitle Editor (CC)
ClosedCarla Carstens asked asked 4 years ago • 
701 views0 answers0 votes
Can I add a border to the vide?
ClosedPaul Clifford asked asked 4 years ago • 
725 views0 answers0 votes
Changing bar height?
ClosedJay Clouse asked asked 4 years ago • 
780 views0 answers0 votes
Adding subtitles manually
ClosedJose Ruiz Lozada asked asked 4 years ago • 
881 views0 answers1 votes