12 minute video frozen on “making video”

HelpdeskCategory: Questions12 minute video frozen on “making video”
Jessica Swann asked 1 year ago

I have a 12 minute video I made edits to and it got stuck on making video and still is stuck-looks like it is pending. Is there any reason this would still be frozen? This looks like some sort of dashboard issue.

Steve Prussack replied 1 year ago

Same with me!

1 Answers
Craig Staff answered 1 year ago

Hi jessica,

We had some issues last night when you started that encode. These have been resolved as we did a server upgrade in response to the trouble and also made some improvements in the code.

I just clicked MAKE on your pending video for you, so let it run its course and you will be all set. Your video is rather long at 11 minutes. (The time quotes given are based on 3-5 minute videos) so just keep that in mind. Your video will probably take 15 mins or so to encode.

Anything else you need let me know and thanks for your patience.

Craig