CLIPSCRIBE FREEZING UP WHEN SAVING OR MAKING VIDEO

HelpdeskCategory: QuestionsCLIPSCRIBE FREEZING UP WHEN SAVING OR MAKING VIDEO
neesha gan asked 11 months ago

HI, WE HAVE BEEN EXPERIENCING PROBLEMS WITH SAVING THE TRANSCRIPTIONS AFTER EDITING BECAUSE THE PAGE "FREEZES" AND PRESENTS WHITE PAGE WITH THE HEADINGS FOR THE BUTTONS AS. A COLUMN OF WORDS BUT NOT CLICKABLE BLUE BUTTONS AS USUAL, AND THE PAGE ALIGNMENT IS ALL TO LEFT OF THE PAGE. WE ALSO HAVE BEEN EXPERIENCING THE VIDEOS NOT BEING MADE AND THE PAGE IS FROZEN IN A HALF LOADED FORMAT OF BEING BLANK. USUALLY IT TAKES 10 MINS TO LOAD NOW, ITS FROZEN AND NOT BEING MADE. IT’S NOT CONSISTENTLY HAPPENING EVERYTHING BUT IS CERTAINLY HAPPENING FREQUENTLY IN THE PAST 12-15 HOURS.

Craig Staff replied 11 months ago

Is this happening with one specific video? If so, can you give me the ID of the video in question?

Craig Staff replied 11 months ago

(It is at the end of the url i.e. versionid=12345