CAnWe have auto-sized your subtitle box with for your longest line to prevent clipping. Please check positioning and click MAKE again.

HelpdeskCategory: QuestionsCAnWe have auto-sized your subtitle box with for your longest line to prevent clipping. Please check positioning and click MAKE again.
Brad Alexander asked 3 weeks ago
Brad Alexander replied 3 weeks ago

I can’t get my video to download. It keeps giving me this error. I’ve done what it’s asking but it still won’t work. help please!

Brad Alexander replied 3 weeks ago

We have auto-sized your subtitle box with for your longest line to prevent clipping. Please check positioning and click MAKE again.

Craig Staff replied 3 weeks ago

Hi Brad. This is a message letting you know that the box around your subtitles isn’t large enough for your longest subtitle. When you see this message click OK, re-position the subtitles (but don’t make the box any smaller) and click MAKE again. I am going to mod the way this works as I know it is a little confusing, but the purpose is to prevent clipping of your subtitles when your video is made.
– Craig

Brad Alexander replied 2 weeks ago

Thanks Craig, I’ve tried several ways of repositioning, enlarging the box, etc. but it still won’t let me proceed.

Craig Staff replied 2 weeks ago

Ah, ok, thanks for letting me know. What’s the name of the video in question?
– Craig

Brad Alexander replied 2 weeks ago

It’s called Evan Rainbow Road

Craig Staff replied 2 weeks ago

What browser and OS Are you on?

Brad Alexander replied 2 weeks ago

Mac OS. Using Google Chrome

Craig Staff replied 2 weeks ago

Ok I am too. wasn’t able to re-create it, but made you a video explaining what is happening and showing you me, running it, etc. Maybe it will help.
– C
https://www.loom.com/share/9fed405c44a04ae19e11ef517243a522