CAnWe have auto-sized your subtitle box with for your longest line to prevent clipping. Please check positioning and click MAKE again.

HelpdeskCategory: QuestionsCAnWe have auto-sized your subtitle box with for your longest line to prevent clipping. Please check positioning and click MAKE again.
Brad Alexander asked 10 months ago
Brad Alexander replied 10 months ago

I can’t get my video to download. It keeps giving me this error. I’ve done what it’s asking but it still won’t work. help please!

Brad Alexander replied 10 months ago

We have auto-sized your subtitle box with for your longest line to prevent clipping. Please check positioning and click MAKE again.

Craig Staff replied 10 months ago

Hi Brad. This is a message letting you know that the box around your subtitles isn’t large enough for your longest subtitle. When you see this message click OK, re-position the subtitles (but don’t make the box any smaller) and click MAKE again. I am going to mod the way this works as I know it is a little confusing, but the purpose is to prevent clipping of your subtitles when your video is made.
– Craig

Brad Alexander replied 9 months ago

Thanks Craig, I’ve tried several ways of repositioning, enlarging the box, etc. but it still won’t let me proceed.

Craig Staff replied 9 months ago

Ah, ok, thanks for letting me know. What’s the name of the video in question?
– Craig

Brad Alexander replied 9 months ago

It’s called Evan Rainbow Road

Craig Staff replied 9 months ago

What browser and OS Are you on?

Brad Alexander replied 9 months ago

Mac OS. Using Google Chrome

Craig Staff replied 9 months ago

Ok I am too. wasn’t able to re-create it, but made you a video explaining what is happening and showing you me, running it, etc. Maybe it will help.
– C
https://www.loom.com/share/9fed405c44a04ae19e11ef517243a522