Color on video is different than the one I uploaded

Helpdesk › Category: Questions › Color on video is different than the one I uploaded
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Will Fitzgerald asked 3 years ago

Just uploaded 3 videos and they all look washed out – the color is way off.. any fix for this?

1 Answers
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Craig Staff asked 3 years ago

Hey Will. This will happen if your video is in the new HDR format which most browsers don’t support yet. I can try to convert it for you though.

What device are you shooting your video content with?

  • Craig
Will Fitzgerald replied 3 years ago

Hey Chris! I am shooting with an iPhone 12 Pro Max.

I can convert them on my end in Premiere, what’s the best format to convert them to?

Craig Staff replied 3 years ago

@Will Fitzgerald That would probably be best as Premiere does a good job of converting them and our software is still having a hard time with the color conversion. Just convert them over to H.264. In premiere, I would probably use the HD YouTube setting. We don’t export beyond HD, so I would go ahead and downres to 1920X1080 as well so it will save you some upload and export time.

So, some background info. On the iPhone you can shoot HDR (High Efficency) or H.264 (Most Compatibl) in your camera settings. Under Camera->Formats you really want to choose “Most Compatible” instead of “High Efficiency”. The “High Efficiency” is the default setting, but it is not compatible with much, so that’s where the trouble lies, especially if your final destination is the web.

If you don’t mind converting them on your end, please leave your current files online as I would like to test them and once you upload the new ones, let me know and I will remove the minutes used on those. Will that work?

– Craig

Craig Staff replied 3 years ago

@Will Fitzgerald Hey Will. You really want to pre compress them anyway as I didn’t realize the uploaded videos were over 4 GB (at least one of them is). This will take a really long time to both upload and encode as they are in a format that is better suited to archival rather than web encoding. So, ultimately you will be in much better shape (and much happier with your workflow) if you convert them before uploading to HD 1920X1080 H.264 at a High quality level.

Let me know if I can help further.
– Craig

Will Fitzgerald replied 3 years ago

Cool thanks Craig!

Really appreciate all your help.. I will get working on this!

You can test things out, no problem.

Thanks again!

– Will