Hangs when selecting layout – first ever video

HelpdeskCategory: QuestionsHangs when selecting layout – first ever video
Stefan Thomas asked 6 months ago

Hello,

I’m doing my first ever video and the system hangs when I try to choose a layout: I’ve had the animated blue and green dots for over five minites now.

Is it the system, I’m using Chrome browser on a 2020 ipad pro, or something I am doing wrong?

Craig Staff replied 6 months ago

Hey Stefan.
You hopped in at the perfect time!
Having some very atypical file loading issues at the moment. I just put a site message up.
This isn’t the norm and will have it resolved asap.
Thanks.
– Craig

Stefan Thomas replied 6 months ago

Thanks for responding man, let me know when it is sorted? Try turning it off and back on again 🙂

1 Answers
Craig Staff answered 6 months ago

Hey Stefan,

Should be good to go now, but let me know if you have any trouble. Thanks for your patience.

  • Craig
Stefan Thomas replied 6 months ago

Cheers Craig, that is top customer service right there.