Video not loading

HelpdeskCategory: QuestionsVideo not loading
Tyler Davidson asked 6 months ago

Hey, my video has uploaded and it says my transcript has been made, but its not then loading when i select layout.

Craig Staff replied 6 months ago

Hey Tyler, when you click the layout, what is happening exactly?
-Craig

Tyler Davidson replied 6 months ago

Hey Craig, the 5 colour circles (blue – green) shows that it’s loading but it’s just not coming up, it’s been around 1-2 hours now. It’s not my wifi because or devices because I’ve tried on multiple devices and with WiFi on / off etc

Craig Staff replied 6 months ago

Hey can you try one more time for me…
– C

Tyler Davidson replied 6 months ago

Hey Craig. Now it’s loaded up but only 19 seconds of it.

Craig Staff replied 6 months ago

ok, well, we are getting somewhere at least. 🙂 Let me check further.
– C

1 Answers
Craig Staff answered 6 months ago

Hey Tyler, It looks like you reuploaded and all worked.

If not, let me know.

Thanks!

Craig