I bought clipscribe this morning and have been trying to upload a video ever since! It gets about 5 megabytes in then freezes, what’s going on?

HelpdeskCategory: QuestionsI bought clipscribe this morning and have been trying to upload a video ever since! It gets about 5 megabytes in then freezes, what’s going on?
1 Answers
Craig Staff answered 1 year ago

Hi Sam.  It is likely a network issue between you and us.  This affects a small number of our users.  So, we can troubleshoot that part, but the easiest solution is to use the Google Drive or DropBox importer:

CLICK THIS MENU IN THE UPPER LEFT:

CHOOSE DROPBOX OR GOOGLE DRIVE IMPORT AFTER YOU HAVE UPLOADED TO ONE OF THESE SERVICES:

As far as trying to debug your current issue:

1. Make sure you are on WIFI.

2. Make sure your video isn’t excessively sized (over 1G

3. Wait a bit to try again.

4. Disconnect and re-connect to the internet connection you are currently using.

Let me know how else I can help! Craig