IG Reel

jo Spurrier asked 2 years ago


Total novice here…

I am having trouble uploading video to IG. It says it is an unsupported ratio size. I created it in Clipscribe by selecting 9:16 option. I am sure I am making a simple mistake, but would really appreciate your insight.

I have tried it with multiple videos. I am using a MAC and have tried uploading thru INSISST app and META Biz Suite in order to be able to do this thru computer vs iphone.

Thank you

Craig Staff replied 2 years ago

@jo Spurrier hi Jo!
Are you uploading it specifically as a Reel? I know regular IG doesn’t accept vertical, so you would have to make sure you designate it as a Reel when you submit it.
Also just so I can double check can you let me know specifically which video it is on ClipScribe?
Is it your most recent 100% at Ease video or another?

jo Spurrier replied 2 years ago

I have tried 3 of my Clipscribe videos. All were recorded vertically on iphone. (I did 52 of these, so I am hoping I can figure it out!). When uploading to Meta… I don’t think it asks for Reel. You merely upload video.

Perhaps I am misunderstanding, but the CS template I chose shows a vertical image of 9:16. Looks like I need to figure out how to best use my videos that I have already shot. I want to use them as reels, but also post them on FB and LI.
I was able to schedule one on Buffer, so maybe thats the app I need to use. Thoughts?

Craig Staff replied 2 years ago

@jo Spurrier Ok I tested this and Meta Business Suite doesn’t appear to allow the posting of Reels yet.
That appears to bewhy it doesn’t even give you the 9:16 option.

Regular Instagram only allows 1:1 or 4:5 and from my test they are trying to force you to upload those sizes which means, they are only allowing regular IG uploads and not Reels.

I am going to do some research to see if there is maybe something missing, but this isn’t the first time I’ve had issues with Facebook’s backend services. Facebook Creator Studio gave me similar issues and at one point, I just had to upload everything direct from the app.

Sounds to me like you are doing everything correctly. It’s just the app is not ready yet.

I just posted in our Facebook group to see if anyone has any other workarounds. If Buffer is working you might need to go that route or just post within the instagram app until their software catches up with their software. 😉


Let me know if you have any questions.

Craig Staff replied 2 years ago

@jo Spurrier Hey Jo, After confirmation it does appear that Meta doesn’t support uploading Reels through Meta Business Suite. Looks like you have to post them directly through the app or if you have another took like Buffer that supports it.
Let me know if I can help further!

jo Spurrier replied 2 years ago

Thank you so much for your extra legwork!

FYI for others: Buffer lets you “schedule the Reel” but you have to set up a Reminder to actually post it, as Buffer can only post IG Reels Directly.

So… the big question. I recorded many 1 minute videos VERTICALLY. What is the best way to make sure I can use them. I can merely post them as video and not a Reel, correct? Do I need to choose a template that is labeled 9:16 at the top? It looks like there are 4 options. We know the one labeled 9:16 at the top and in the middle does not work.. so I have 3 other choices?

This option coverts the 9:16 into a 16:9 frame that I can use on both IG and FB correct?

Thanks again for your patience and support-

Craig Staff replied 2 years ago

@jo Spurrier So you can post them anywhere based on the size and length requirements. It’s just how you post them that you have to decide. Some you might have to post directly rather than through another app.
The time limit on Reels is 60 seconds, so you could post them to Reels, but I suppose you would have to do it directly through the IG app or through Buffer.
I would think Reels would be a great place to put them. So, yeah you can definitely post them as a Reel as long as they are under 60 seconds and then just post them straight through the Instagram app or I “think” on Dektop, you

You could also post them to IGTV which I believe you can do through Facebook Creator Studio and there for probably Meta Business Suite. When you do that, you can choose to show them on Instagram too. However, I am not sure if they will show up as a Reel or not.

So, the problem with shooting vertically is, you are limited. You can use any template really on ClipScribe, but the system will add the blurred bars on the sides to make the vertical video fit. There are other ways to downsize vertical videos, but it gets more complicated. Easier to start horizontal and then size it up than to start vertical and try to fit the vertical video into square or horizontal frames.

So, it’s just up to you really. If you want to tell me your ultimate goals are maybe I can get more specific. (i.e. I want to post to Reels, LinkedIN Feed, Facebook feed) or (Reels, Facebook Stories and regular Horizontal YouTube.)

Let me know and i can advise further exactly the steps I would take.