Is there a way to retrieve deleted videos?

HelpdeskCategory: QuestionsIs there a way to retrieve deleted videos?
Lynn Roberts asked 2 weeks ago

I thought I was deleting all my videos but it deleted several of my videos with captions.

Is there a way to get these back?

Craig Staff replied 2 weeks ago

I can try to restore those for you Lynn. Which videos did you not want to delete?
– Craig

Lynn Roberts replied 2 weeks ago

Oh thank you – I just deleted about 8-10 that had subtitles on them. All of those please.

Lynn Roberts replied 2 weeks ago

i started uploading them thinking you were going to say no so not the ones I JUST deleted. These were deleted within the last hour.

Craig Staff replied 2 weeks ago

Ok, I can’t tell which ones you deleted, so re-enabled all the deleted ones.
Do I need to restore your in-progress jobs too?
-Craig

Craig Staff replied 2 weeks ago

Ah I spoke to soon. looks like the actual subtitles did get deleted.
I can probably restore those from the original transcription, but unfortunately any edits you already made would be lost.
– Craig

Lynn Roberts replied 2 weeks ago

I’ll go in and take a look today – thank you Craig.

Craig Staff replied 2 weeks ago

No worries Lynn,
Just let me know. We should have the full original transcription, so I can just re-process it if needed.
Thanks!
Craig