Stuck on transcibing

HelpdeskCategory: QuestionsStuck on transcibing
Daniel Mee asked 9 months ago

Hi there. 
I’ve uploaded the same video twice, both times it’s stuck on ‘transcribing’
I’ve had the first one on for over 12 hours and no change. 

Anything I need to do differently to ensure they upload?

Thanks

1 Answers
Craig Staff answered 9 months ago

Hi Daniel.

Appears to be an issue with the original video. I downloaded the original upload and can’t upload it. Could you double check it? If it seems fine, then please upload it to this dropbox link:

https://www.dropbox.com/sh/qeni18qjnfkdto2/AAC3ubK_uBUa6wxXglocHkdka?dl=0

So I can see if our uploader is not ingesting it correctly.

Thanks!

Craig

– Craig