Transciption issue

HelpdeskCategory: QuestionsTransciption issue
Vincent Davis asked 12 months ago

Why is the program only transcribing the first 90 seconds or so of my videos?  I have tried several times with several uploads. 

2 Answers
Craig Staff answered 12 months ago

Hi Vincent.

When you get to the bottom of the subtitles, there is a SHOW MORE button. Click that to view the rest.

For longer videos, we don’t show the entire set all at once to improve performance.

Thanks!

Craig

Vincent Davis replied 12 months ago

Thanks for answering! I seriously don’t see that anywhere on my screen.

Craig Staff replied 12 months ago

It’s all the way at the bottom. When you get to the last subtitle block, the VIEW MORE button is there so you can click it and continue to the next set of subtitles.

Craig Staff replied 12 months ago

https://snipboard.io/Rswfac.jpg

Vincent Davis answered 12 months ago

Thank you sir!  I can see it if I use Chrome.  It’s not there in Microsoft Edge. Just a little bug, but I will use the Chrome Browrser from now on.  

Craig Staff replied 12 months ago

Ah! That is interesting for sure. Ok, I will check it out on Edge and see what is going on. From s developer standpoint, MS browsers have been the bain of our existence since the beginning of time, so I do think your overall experience on any website will be improved with an alternative. 🙂

Thanks for the details though. I will get it sorted out.
– Craig