Transciption issue

Helpdesk › Category: Questions › Transciption issue
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Vincent Davis asked 4 years ago

Why is the program only transcribing the first 90 seconds or so of my videos?  I have tried several times with several uploads. 

2 Answers
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Craig Staff asked 4 years ago

Hi Vincent.

When you get to the bottom of the subtitles, there is a SHOW MORE button. Click that to view the rest.

For longer videos, we don’t show the entire set all at once to improve performance.

Thanks!

Craig

Vincent Davis replied 4 years ago

Thanks for answering! I seriously don’t see that anywhere on my screen.

Craig Staff replied 4 years ago

It’s all the way at the bottom. When you get to the last subtitle block, the VIEW MORE button is there so you can click it and continue to the next set of subtitles.

Craig Staff replied 4 years ago

https://snipboard.io/Rswfac.jpg

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Vincent Davis asked 4 years ago

Thank you sir!  I can see it if I use Chrome.  It’s not there in Microsoft Edge. Just a little bug, but I will use the Chrome Browrser from now on.  

Craig Staff replied 4 years ago

Ah! That is interesting for sure. Ok, I will check it out on Edge and see what is going on. From s developer standpoint, MS browsers have been the bain of our existence since the beginning of time, so I do think your overall experience on any website will be improved with an alternative. 🙂

Thanks for the details though. I will get it sorted out.
– Craig