When choosing format it freezes.

HelpdeskCategory: QuestionsWhen choosing format it freezes.
Amy Connell asked 2 years ago

When trying to chose a format for my video, it won’t let me select any besides the default one. I want the 1:1 option, however the website freezes when I click it. I beleive this is a glitch, however is there something I should do (besdies retsrating Chrome and the reloading the site 100 times lol)

Craig Staff replied 2 years ago

Hey Amy,
Let me pop in to your account and see what’s up.
Back in a bit.
– Craig

Craig Staff replied 2 years ago

Amy made you a quick video:
https://www.loom.com/share/cbbde60df0e14450b34c2c57e9bf3de3

Craig Staff replied 2 years ago

Hey Amy,
This might be resolved at this point. Had some connection issues this AM with our file server that should be ironed out now.
If not, please let me know and thanks for your patience.
– Craig