Helpdesk

Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

Filter:AllOpenResolvedClosedUnanswered
CAN I DOWNLOAD THE TEXT TRANSLATION?
ClosedLisa Butler asked asked 4 years ago • 
511 views0 answers0 votes
Text bug?
ClosedAdam Cliff asked asked 5 years ago • 
677 views0 answers0 votes
Download issue
ClosedJames Mac Neil asked asked 5 years ago • 
587 views0 answers0 votes
Blog from MP3
Closednicksummamedia-co asked asked 4 years ago • 
627 views0 answers0 votes
Errors
ClosedCesar Martinez Garza asked asked 5 years ago • 
606 views0 answers0 votes
Blog from MP3
Closednicksummamedia-co asked asked 4 years ago • 
537 views0 answers0 votes
Blog from MP3
Closednicksummamedia-co asked asked 4 years ago • 
621 views0 answers0 votes
ACCIDENTLy CANCELLED MY ACCOUNT
ClosedSteven Reid asked asked 5 years ago • 
625 views0 answers0 votes
video loading as “finishing” for so long nothing has changed
ClosedAlex Ranieri asked asked 4 years ago • 
512 views0 answers0 votes
Cannot Upload Video
ClosedRoman Pathak asked asked 4 years ago • 
503 views0 answers0 votes
Banner size & image size
ClosedPaul Liccione asked asked 4 years ago • 
594 views0 answers0 votes
In Spanish?
ClosedJuan Fernandez asked asked 4 years ago • 
560 views0 answers0 votes
Subtitles
ClosedRick Gannon asked asked 4 years ago • 
573 views0 answers-1 votes
How can I add a second branding logo?
Closedrobert pinsent asked asked 4 years ago • 
540 views0 answers0 votes
How do I change the title of a video I’ve already uploaded?
ClosedMindy Gibbins-Klein asked asked 4 years ago • 
483 views0 answers0 votes