Helpdesk

Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

Filter:AllOpenResolvedClosedUnanswered
cannot view the completed videos
Closedinfotrafficality-com answered asked 4 years ago • 
682 views1 answers0 votes
HD Video
ClosedCraig answered asked 4 years ago • 
615 views1 answers0 votes
IGTV Post
ClosedBill Hanks asked asked 4 years ago • 
591 views0 answers0 votes
COLOUR
Closedinfotrafficality-com answered asked 4 years ago • 
625 views1 answers0 votes
Closed Captions Not Detecting “Ã'” character
ClosedCraig commented asked 4 years ago • 
556 views0 answers0 votes
are you working on a preview feature?
Closedgregory-bakeryahoo-com asked asked 4 years ago • 
586 views0 answers0 votes
TEST Vid
ClosedDeric Terrell asked asked 4 years ago • 
609 views0 answers0 votes
how do you add Phrases?
ClosedCraig answered asked 4 years ago • 
585 views1 answers0 votes
Cannot upload files
ClosedMark Swinford asked asked 4 years ago • 
580 views0 answers0 votes
Video Size limit
ClosedRoss Carter asked asked 4 years ago • 
595 views0 answers0 votes
Subtitles
ClosedMike DiCioccio asked asked 4 years ago • 
776 views0 answers0 votes
How do I format a video for instagram post
ClosedRichard Pryor asked asked 4 years ago • 
646 views0 answers0 votes
Templates?
ClosedCraig answered asked 4 years ago • 
695 views1 answers0 votes
How do i change the timing of the subtitles?
ClosedCraig answered asked 4 years ago • 
793 views1 answers0 votes
video size for youtube
ClosedCraig answered asked 4 years ago • 
856 views1 answers0 votes