Helpdesk

Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

Filter:AllOpenResolvedClosedUnanswered
Personal option – 30min per video or the month?
Closedmissjodirandallgmail-com asked asked 4 years ago • 
662 views0 answers0 votes
Timing if off, not capturing the right words
ClosedGustavo Urena asked asked 4 years ago • 
668 views0 answers0 votes
Can I change the cover image it saves under?
ClosedArvin Anderson asked asked 4 years ago • 
615 views0 answers-1 votes
Can you import text?
ClosedTamara Thompson asked asked 4 years ago • 
579 views0 answers0 votes
Adding my own subtitles
ClosedCraig answered asked 4 years ago • 
679 views1 answers0 votes
Changing timing of subtitle slates.
ClosedColin Chapman asked asked 4 years ago • 
869 views0 answers0 votes
Video Quality on export
ClosedCraig answered asked 4 years ago • 
659 views1 answers0 votes
Add Music Feature
ClosedCraig answered asked 4 years ago • 
901 views1 answers0 votes
Autoplay
ClosedCraig answered asked 4 years ago • 
671 views1 answers0 votes
Vertical Video challenge
ClosedCraig answered asked 4 years ago • 
675 views1 answers0 votes
Do you have an affiliate programme yet?
ClosedCraig answered asked 4 years ago • 
643 views1 answers0 votes
Video not saving – Download button greyed out
ClosedTrudy Stone commented asked 4 years ago • 
1405 views1 answers0 votes
What counts towards the used time?
ClosedNelson Perez asked asked 4 years ago • 
583 views0 answers0 votes
video size for youtube
ClosedCraig answered asked 4 years ago • 
856 views1 answers0 votes
Title Font not saving
ClosedCraig answered asked 4 years ago • 
592 views0 answers0 votes