Helpdesk

Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

Filter:AllOpenResolvedClosedUnanswered
Deleting Modules
ClosedJoel Byars commented asked 4 years ago • 
777 views1 answers0 votes
Time to Render
ClosedCraig answered asked 4 years ago • 
767 views1 answers0 votes
Using Subtitle Editor (CC)
ClosedMark Greening commented asked 4 years ago • 
691 views0 answers0 votes
Saved videos are not saving
ClosedCraig answered asked 4 years ago • 
742 views1 answers0 votes
Affiliate/Referral
ClosedChris Wills asked asked 4 years ago • 
688 views0 answers0 votes
Affiliate/Referral
ClosedChris Wills asked asked 4 years ago • 
658 views0 answers0 votes
How do you delete projects?
ClosedBonnie Forte asked asked 4 years ago • 
661 views0 answers0 votes
Text block Words in reverse order
ClosedApollo Emeka asked asked 4 years ago • 
741 views0 answers1 votes
Adding Images
ClosedCraig answered asked 4 years ago • 
868 views1 answers0 votes
Editing
ClosedCraig answered asked 4 years ago • 
714 views0 answers0 votes
Latin-ext symbols
ClosedSzybka Nauka Pro Ltd. asked asked 4 years ago • 
822 views0 answers0 votes
I’m having problems with the subtitle editor
ClosedCraig answered asked 4 years ago • 
807 views0 answers0 votes
Emoji Support
ClosedCraig answered asked 4 years ago • 
916 views1 answers0 votes
Caption Font
ClosedJoshua Wethington asked asked 4 years ago • 
769 views0 answers0 votes
Changing bar height?
ClosedJay Clouse asked asked 4 years ago • 
896 views0 answers0 votes