Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

HelpdeskCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
Do you have an affiliate programme yet?
ClosedCraig answered asked 5 years ago • 
847 views1 answers0 votes
Timer
ClosedKathleen Firmstone asked asked 5 years ago • 
797 views0 answers-1 votes
Video not saving – Download button greyed out
ClosedTrudy Stone commented asked 5 years ago • 
1686 views1 answers0 votes
Where is the subtitles tab?
ClosedVivienne Winborne asked asked 5 years ago • 
849 views0 answers0 votes
Portuguese bugs
ClosedCainara Burton asked asked 5 years ago • 
776 views0 answers0 votes
demo account
Closedmmarleaumicroage-ca asked asked 5 years ago • 
904 views0 answers0 votes
Do you guys support affiliates yet? I have someone I’d like to refer.
ClosedPele Ugboajah asked asked 5 years ago • 
829 views0 answers0 votes
Subtitles
ClosedCraig answered asked 5 years ago • 
899 views0 answers0 votes
thumbnail
ClosedCraig answered asked 5 years ago • 
919 views0 answers1 votes
how many minutes do I have left for this month
ClosedRubén De Luque asked asked 5 years ago • 
1017 views0 answers0 votes
Static Video Image.
ClosedRobin Younge asked asked 5 years ago • 
804 views0 answers-1 votes
DIFFERENT LOOKS AT THE SAME VIDEO
ClosedTyson Bradford asked asked 5 years ago • 
780 views0 answers0 votes
How can I make the subtitles Lower Case?
ClosedAlice Sheridan asked asked 5 years ago • 
1088 views0 answers0 votes
Timing if off, not capturing the right words
ClosedRachael Hepton asked asked 5 years ago • 
768 views0 answers0 votes