Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

HelpdeskCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
How do I upgrade my account to pro?
ClosedKareem Elsayed asked asked 5 years ago • 
829 views0 answers0 votes
upload format
ClosedCraig answered asked 5 years ago • 
915 views1 answers0 votes
Where is my video I have made?
ClosedCraig answered asked 5 years ago • 
719 views0 answers0 votes
Presaved settings?
ClosedCati Winkel asked asked 5 years ago • 
793 views0 answers0 votes
Can I import a caption file?
ClosedCraig answered asked 5 years ago • 
933 views1 answers0 votes
Can we duplicate a project?
ClosedKen Moskowitz asked asked 5 years ago • 
794 views0 answers0 votes
Video upload length
ClosedCraig answered asked 5 years ago • 
1001 views1 answers0 votes
IMPORT
ClosedKristy Brezz asked asked 5 years ago • 
800 views0 answers0 votes
thumbnail
ClosedCraig answered asked 5 years ago • 
914 views1 answers0 votes
What should the top bar image be?
ClosedCraig answered asked 5 years ago • 
813 views1 answers0 votes
Top bar color changes when I “make” video & my minutes
ClosedGigi Uhlman asked asked 5 years ago • 
753 views0 answers0 votes
How do I make headline bigger and wrap text
ClosedStacey Olson asked asked 5 years ago • 
911 views0 answers0 votes
Video not showing up
ClosedCraig answered asked 5 years ago • 
904 views1 answers0 votes
Subscribe button
Closedchoicewithingmail-com asked asked 5 years ago • 
851 views0 answers0 votes
Uploading video transcripts
Closedsophy mavridis asked asked 5 years ago • 
785 views0 answers0 votes