Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

HelpdeskCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
What If I don’t want subtitles?
ClosedCraig answered asked 5 years ago • 
857 views1 answers0 votes
Can we have a border around the text to make it easier to read?
ClosedCraig answered asked 5 years ago • 
1054 views1 answers0 votes
Captions
ClosedJames Hannan asked asked 5 years ago • 
817 views0 answers0 votes
Bottom bar subtitles
ClosedCraig answered asked 5 years ago • 
798 views1 answers0 votes
Change the captions from ALL CAPS to lower case
ClosedAndrew Miles asked asked 5 years ago • 
868 views0 answers0 votes
Spanish translation
ClosedNorberto Hernandez asked asked 5 years ago • 
868 views0 answers0 votes
affiliate
ClosedCraig answered asked 5 years ago • 
812 views0 answers0 votes
Updates?
ClosedBen Sweet asked asked 5 years ago • 
867 views0 answers0 votes
header color
ClosedCraig answered asked 5 years ago • 
892 views1 answers0 votes
Layout design
ClosedWilliam Douglas asked asked 5 years ago • 
719 views0 answers0 votes
layout
ClosedWilliam Douglas asked asked 5 years ago • 
718 views0 answers0 votes
SRT download
ClosedCraig answered asked 5 years ago • 
882 views1 answers0 votes
Can I try the the software first before I buy?
Closedbensonpohgmail-com asked asked 5 years ago • 
783 views0 answers0 votes
why cant i change the subtitles opening screen?
ClosedCraig answered asked 5 years ago • 
900 views1 answers0 votes
How to access account?
ClosedSarah Thomas commented asked 5 years ago • 
777 views0 answers0 votes