Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

HelpdeskCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
no captions and vertical video is distorted
ClosedJames Hannan answered asked 5 years ago • 
899 views2 answers0 votes
ERROR
ClosedCraig commented asked 5 years ago • 
728 views0 answers0 votes
Uploading SRT file
ClosedMark Stewart answered asked 5 years ago • 
872 views2 answers0 votes
Can I provide my subtitles in a text file
ClosedCraig commented asked 5 years ago • 
755 views0 answers0 votes
VIdeo stuck on ‘making subtitles’
ClosedCraig commented asked 5 years ago • 
876 views1 answers0 votes
adjusting caption timing issue
ClosedCraig commented asked 5 years ago • 
742 views0 answers0 votes
Videos NOT downloading with captions
ClosedCraig commented asked 5 years ago • 
740 views0 answers0 votes
Edit Captions Video Training
ClosedCraig commented asked 5 years ago • 
732 views0 answers0 votes
Subtitles without Headers or footers
ClosedRobin Younge asked asked 5 years ago • 
724 views0 answers0 votes
Videos NOT downloading with captions
ClosedCraig answered asked 5 years ago • 
767 views1 answers0 votes
Serious issue with merging down and creating new blocks
ClosedCraig answered asked 5 years ago • 
780 views1 answers0 votes
Fonts
ClosedCraig answered asked 5 years ago • 
909 views1 answers0 votes
I picked the wrong Video size template Can I resize it?
ClosedJoshua Moss asked asked 5 years ago • 
841 views0 answers-1 votes
How can I choose the preview display/frame?
ClosedVivien Renziehausen asked asked 5 years ago • 
739 views0 answers0 votes
Using an SRT on a video that is longer than the SRT file
ClosedCraig answered asked 5 years ago • 
938 views1 answers0 votes