Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

HelpdeskCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
Move the Caption up
ClosedCraig answered asked 4 years ago • 
654 views1 answers0 votes
I want to change the layout and its not letting me – help
ClosedCraig answered asked 4 years ago • 
676 views1 answers0 votes
Lower Third Name Bars
ClosedCraig answered asked 4 years ago • 
725 views1 answers0 votes
Video Making taking a long rime
ClosedCraig answered asked 4 years ago • 
738 views1 answers0 votes
I want to change the layout and its not letting me – help
ClosedSuze Schwartz asked asked 4 years ago • 
582 views0 answers0 votes
Saved adjustments are not saving
Closedsophiafreedomsm-com-au commented asked 4 years ago • 
700 views1 answers0 votes
Rollover Minutes?
ClosedHank Hoffmeier commented asked 4 years ago • 
669 views1 answers0 votes
Saved adjustments aren’t saving
ClosedCraig answered asked 4 years ago • 
774 views2 answers0 votes
Subtitle/Headline Bar Height Adjustment
ClosedKen Williams asked asked 4 years ago • 
791 views0 answers0 votes
Video Uploads not appearing?
ClosedCraig answered asked 4 years ago • 
628 views1 answers0 votes
No access after paying...
ClosedDavid Vogt answered asked 4 years ago • 
631 views2 answers0 votes
Is the platform down?
ClosedCraig answered asked 4 years ago • 
834 views5 answers0 votes
Video Download Issues – (From Craig)
ClosedCraig answered asked 4 years ago • 
669 views1 answers1 votes
Videos not uploading?
ClosedCraig answered asked 4 years ago • 
600 views1 answers0 votes
why won’t my videos download?
ClosedReguillio Zorg commented asked 4 years ago • 
625 views1 answers0 votes