Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

HelpdeskCategory: Questions
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I ask you to unsubscribe from the subscription. Thank you.
ClosedCraig answered asked 4 years ago • 
583 views1 answers0 votes
Remove (or hide) Timer or Logo at end of video
ClosedCraig answered asked 4 years ago • 
578 views1 answers0 votes
Remove (or hide) Timer or Logo at end of video
ClosedShoan Snoday asked asked 4 years ago • 
593 views0 answers0 votes
How Do I Disable Close Captionining?
ClosedCraig answered asked 4 years ago • 
680 views1 answers0 votes
Subtitles have gone out of alignment
ClosedCraig commented asked 4 years ago • 
599 views0 answers0 votes
not saving my captioning edits
ClosedCraig answered asked 4 years ago • 
561 views1 answers0 votes
Full Stops – Can we remove them?
ClosedCraig answered asked 4 years ago • 
580 views1 answers0 votes
Full Stops – Can we remove them?
ClosedDan Somers asked asked 4 years ago • 
588 views0 answers0 votes
Time of subtitles displayed
ClosedCraig answered asked 4 years ago • 
672 views1 answers0 votes
How can I upgrade to a pro account?
ClosedSue McLachlan asked asked 4 years ago • 
612 views0 answers0 votes
Thumbnail on Instagram
ClosedTony Lucero commented asked 4 years ago • 
728 views1 answers0 votes
Uploading to IG
ClosedTony Lucero commented asked 4 years ago • 
738 views1 answers0 votes
In progress
ClosedTony Lucero commented asked 4 years ago • 
694 views1 answers0 votes
Cannot See Video when Designing
ClosedCraig answered asked 4 years ago • 
718 views1 answers0 votes
Can only see 20 latest videos, need to have access to all 118 posted
ClosedCraig commented asked 4 years ago • 
692 views1 answers0 votes