Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

HelpdeskCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
Seems a video is stuck in the ‘make’ process
ClosedGareth Graham asked asked 5 years ago • 
812 views0 answers0 votes
question
Closedguy selch asked asked 5 years ago • 
931 views0 answers0 votes
A few questions from Rusty
ClosedRusty Humphries asked asked 5 years ago • 
815 views0 answers0 votes
Sub headline not working!
ClosedCraig commented asked 5 years ago • 
833 views0 answers0 votes
Long time to export
ClosedKyle Hill asked asked 5 years ago • 
705 views0 answers0 votes
Video won’t save/download correct;ly
ClosedJoshua Smith commented asked 5 years ago • 
924 views0 answers0 votes
Video won’t save/download
ClosedCharles Branch asked asked 5 years ago • 
741 views0 answers0 votes
Where do files save to?
ClosedCraig answered asked 5 years ago • 
839 views1 answers0 votes
Seems a video is stuck in the ‘make’ process
ClosedShari Teigman asked asked 5 years ago • 
819 views0 answers0 votes
FIle Type Not Supported
ClosedMichael Cuevas asked asked 5 years ago • 
855 views0 answers0 votes
Video Storage
ClosedCraig answered asked 5 years ago • 
1067 views1 answers0 votes
Why does the top half of my video banner get cut off in the IG and FB feeds?
ClosedCraig answered asked 5 years ago • 
3913 views1 answers0 votes
Errors
ClosedCesar Martinez Garza asked asked 5 years ago • 
814 views0 answers0 votes
Change timing of subs?
ClosedCraig answered asked 5 years ago • 
999 views1 answers0 votes