Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

HelpdeskTag: subtitles
Filter:AllOpenResolvedClosedUnanswered
Subtitles Not Exporting with Video
ClosedCraig answered asked 3 years ago • 
521 views1 answers0 votes
Need to add time to end caption
ClosedCraig answered asked 3 years ago • 
852 views6 answers0 votes
Subtitle Wrong
ClosedCraig commented asked 4 years ago • 
684 views0 answers0 votes
Uploaded subtitles not showing up
ClosedCraig commented asked 4 years ago • 
699 views0 answers0 votes
Deleting multiple subtitle block
ClosedCraig answered asked 4 years ago • 
736 views1 answers0 votes
Editing subtitles and Minutes?
ClosedCraig answered asked 4 years ago • 
640 views1 answers-1 votes
Previewing Subtitles
ClosedCraig answered asked 5 years ago • 
1054 views1 answers0 votes
Issues with Subtitles
ClosedCraig answered asked 5 years ago • 
788 views1 answers0 votes
Adding subtitle blocks?
ClosedCraig answered asked 5 years ago • 
742 views1 answers0 votes
Subtitles
ClosedMike DiCioccio asked asked 4 years ago • 
787 views0 answers0 votes
Adding my own subtitles
ClosedCraig answered asked 4 years ago • 
690 views1 answers0 votes
subtitles not loading properly
ClosedRianne Klein Geltink asked asked 4 years ago • 
661 views0 answers0 votes
Adding subtitles manually
ClosedJose Ruiz Lozada asked asked 4 years ago • 
1000 views0 answers1 votes