Helpdesk

Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

Filter:AllOpenResolvedClosedUnanswered
Problems uploading video
ClosedCraig answered asked 4 years ago • 
833 views1 answers0 votes
Different Headlines throughout video
ClosedJonathan Cannovan asked asked 4 years ago • 
769 views0 answers0 votes
Captions are amazing
ClosedCraig answered asked 4 years ago • 
723 views1 answers0 votes
editing-subtitles
ClosedCraig answered asked 4 years ago • 
737 views0 answers0 votes
Do you have Thai language?
ClosedCraig answered asked 4 years ago • 
793 views2 answers0 votes
edit-something-else
ClosedCraig answered asked 4 years ago • 
690 views0 answers0 votes
Subtitles Only
ClosedChristopher Harold asked asked 4 years ago • 
638 views0 answers0 votes
transcription-issue-new
ClosedCraig answered asked 4 years ago • 
768 views1 answers0 votes
Where is the blog exporter?
ClosedCraig answered asked 4 years ago • 
868 views1 answers0 votes
Color on Video Changed
ClosedEdmund Yan asked asked 4 years ago • 
790 views0 answers0 votes
can I trim down the lower bar?
ClosedCraig answered asked 4 years ago • 
780 views1 answers0 votes
Trimming video
ClosedCraig answered asked 4 years ago • 
898 views1 answers0 votes
Cancellation
ClosedCraig answered asked 4 years ago • 
809 views1 answers0 votes
Cancellation
ClosedCraig answered asked 4 years ago • 
750 views1 answers0 votes