Helpdesk

Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

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ClosedJohn Kuhrt asked asked 2 years ago • 
476 views0 answers0 votes
Using a video link for video
ClosedBilly Carver asked asked 2 years ago • 
437 views0 answers0 votes
Audio Not Synced
ClosedCraig answered asked 2 years ago • 
399 views1 answers0 votes
Text to display not in CAPS
ClosedJess Harvey asked asked 2 years ago • 
411 views0 answers0 votes
Add an endframe
ClosedE M Dewey asked asked 2 years ago • 
471 views0 answers0 votes
Network Issues April 8, 12:00 PM CST
ClosedDavid Cinelli answered asked 2 years ago
427 views1 answers0 votes
Deleted Template by Accident
ClosedCraig answered asked 2 years ago • 
467 views1 answers0 votes
Less Words per Frame
ClosedCraig answered asked 2 years ago • 
460 views1 answers0 votes
Horizontal video without banner?
ClosedCraig answered asked 2 years ago • 
457 views1 answers0 votes
9:16 Video
ClosedCraig answered asked 2 years ago • 
435 views1 answers0 votes
Text Display Issues
ClosedCraig asked asked 2 years ago
471 views0 answers0 votes
Expected charge
ClosedLee Kelso asked asked 2 years ago • 
508 views0 answers0 votes
Bitrate for exported video
ClosedCraig answered asked 2 years ago • 
514 views1 answers0 votes
DELETE SUBTITLES
ClosedCraig answered asked 2 years ago • 
485 views1 answers0 votes
How do I adjust video for Instagram
ClosedTony Lucero asked asked 2 years ago • 
488 views0 answers0 votes