Welcome to the ClipScribe Helpdesk!

We just launched as of June 26th, and as a new software platform, bugs are bound to happen. If you have any issues at all PLEASE post here or email Craig at craigl@clipscribe.com so we can resolve any issues as quickly as possible. Thanks for helping us make ClipScribe great!

HelpdeskCategory: Questions
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Is there a limit on video size or length?
OpenJudith George asked 59 mins ago • 
1 views0 answers0 votes
Videos Not Uploading
AnsweredDrew Derby answered 6 hours ago • 
16 views1 answers0 votes
Subtitle timing
OpenKristen Reimer asked 1 day ago • 
10 views0 answers0 votes
Deleting multiple subtitle block
AnsweredCraig answered 1 day ago • 
7 views1 answers0 votes
Uploaded Video won’t Play during CC editing…
AnsweredCraig answered 1 day ago • 
8 views1 answers0 votes
Center uploaded video…
ResolvedCraig answered 1 day ago • 
17 views1 answers0 votes
Why is the upgrade price the full price?
OpenHank Hoffmeier asked 2 days ago • 
11 views0 answers0 votes
Turn off auto renew
OpenJasmine Dare asked 3 days ago • 
9 views0 answers0 votes
Rollover Minutes?
OpenSuzan Czajkowski asked 3 days ago • 
8 views0 answers0 votes
Can't download video to phone
OpenArielle Nakache asked 4 days ago • 
13 views0 answers0 votes
Cannot Download SRT File
AnsweredCraig answered 4 days ago • 
16 views1 answers0 votes
16:9 videos uploaded in the last few days have the wrong size
ClosedShane Kofoed asked 4 days ago • 
15 views0 answers0 votes
When I try to create a line break in heading, it just inserts the HTML
ClosedCraig answered 4 days ago • 
25 views1 answers0 votes
My upload is not transcribing
ClosedCraig answered 4 days ago • 
16 views1 answers0 votes
Video clarity?
ClosedCraig answered 5 days ago • 
17 views1 answers0 votes