Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

HelpdeskCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
Center uploaded video…
Closedoperationsbunkeryourrisk-com commented asked 5 years ago • 
968 views1 answers0 votes
Why is the upgrade price the full price?
ClosedCraig commented asked 5 years ago • 
732 views0 answers0 votes
Turn off auto renew
ClosedCraig commented asked 5 years ago • 
806 views0 answers0 votes
Can't download video to phone
ClosedArielle Nakache asked asked 5 years ago • 
794 views0 answers0 votes
Cannot Download SRT File
ClosedKevin Mochel commented asked 5 years ago • 
906 views1 answers0 votes
16:9 videos uploaded in the last few days have the wrong size
ClosedCraig commented asked 5 years ago • 
714 views0 answers0 votes
When I try to create a line break in heading, it just inserts the HTML
ClosedCraig commented asked 5 years ago • 
859 views1 answers0 votes
My upload is not transcribing
ClosedDavid Morse commented asked 5 years ago • 
817 views1 answers0 votes
Video clarity?
ClosedCraig answered asked 5 years ago • 
850 views1 answers0 votes
Loading screen
ClosedCraig commented asked 5 years ago • 
799 views0 answers0 votes
Template Disappeared
ClosedCraig answered asked 5 years ago • 
962 views1 answers0 votes
My upload is not transcribing
ClosedJeremy Snell commented asked 5 years ago • 
827 views0 answers0 votes
Headline Issues
ClosedCraig commented asked 5 years ago • 
840 views0 answers0 votes
Layout design
ClosedCraig commented asked 5 years ago • 
739 views0 answers0 votes
Stuck on making video
ClosedCraig commented asked 5 years ago • 
762 views0 answers0 votes