Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

HelpdeskCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
Using a video link for video
ClosedBilly Carver asked asked 2 years ago • 
379 views0 answers0 votes
Audio Not Synced
ClosedCraig answered asked 2 years ago • 
341 views1 answers0 votes
Text to display not in CAPS
ClosedJess Harvey asked asked 2 years ago • 
356 views0 answers0 votes
Add an endframe
ClosedE M Dewey asked asked 2 years ago • 
415 views0 answers0 votes
Deleted Template by Accident
ClosedCraig answered asked 2 years ago • 
408 views1 answers0 votes
Less Words per Frame
ClosedCraig answered asked 2 years ago • 
402 views1 answers0 votes
Horizontal video without banner?
ClosedCraig answered asked 2 years ago • 
400 views1 answers0 votes
9:16 Video
ClosedCraig answered asked 2 years ago • 
375 views1 answers0 votes
Expected charge
ClosedLee Kelso asked asked 2 years ago • 
449 views0 answers0 votes
Bitrate for exported video
ClosedCraig answered asked 2 years ago • 
448 views1 answers0 votes
DELETE SUBTITLES
ClosedCraig answered asked 2 years ago • 
432 views1 answers0 votes
How do I adjust video for Instagram
ClosedTony Lucero asked asked 2 years ago • 
425 views0 answers0 votes
Pinterest dimensions
ClosedEmily Gibbons asked asked 2 years ago • 
442 views0 answers0 votes
Video Low and too “bright” when uploading
ClosedCraig answered asked 2 years ago • 
541 views1 answers0 votes
SOMETHING ABOUT YOUR SYSTEM IS BLOCKING OUR UPLOADER.
ClosedCraig answered asked 2 years ago • 
500 views1 answers0 votes