Helpdesk

Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

Filter:AllOpenResolvedClosedUnanswered
Edit Captions Video Training
ClosedCraig commented asked 5 years ago • 
926 views0 answers0 votes
Subtitles without Headers or footers
ClosedRobin Younge asked asked 5 years ago • 
910 views0 answers0 votes
Videos NOT downloading with captions
ClosedCraig answered asked 5 years ago • 
1000 views1 answers0 votes
Serious issue with merging down and creating new blocks
ClosedCraig answered asked 5 years ago • 
1012 views1 answers0 votes
Fonts
ClosedCraig answered asked 5 years ago • 
1220 views1 answers0 votes
I picked the wrong Video size template Can I resize it?
ClosedJoshua Moss asked asked 5 years ago • 
1013 views0 answers-1 votes
How can I choose the preview display/frame?
ClosedVivien Renziehausen asked asked 5 years ago • 
919 views0 answers0 votes
Using an SRT on a video that is longer than the SRT file
ClosedCraig answered asked 5 years ago • 
1213 views1 answers0 votes
New Features!
ClosedCraig asked asked 5 years ago
1202 views0 answers0 votes
sizing is not matching LinkedIN
ClosedJo Jackson commented asked 5 years ago • 
1113 views0 answers0 votes
The video is taking forever to upload
ClosedClare Humphreys answered asked 5 years ago • 
1084 views1 answers0 votes
Mistakes in subtitles
ClosedCraig commented asked 5 years ago • 
988 views0 answers0 votes
I am trying to buy clipscribe – can’t buy
ClosedVaishali Nikhade asked asked 5 years ago • 
993 views0 answers0 votes
It says I have no audio in my video and it won’t generate subtitles.
ClosedLynn Roberts answered asked 5 years ago • 
1177 views2 answers0 votes
videos stuck “in progress”
ClosedLynn Roberts answered asked 5 years ago • 
1195 views2 answers0 votes