Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

HelpdeskCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
Video formatting lost on all prior videos
ClosedCraig answered asked 4 years ago • 
820 views1 answers0 votes
System is very slow
ClosedCraig answered asked 4 years ago • 
863 views1 answers0 votes
New Bugs! language drop down menu sticks to my mouse
ClosedCraig answered asked 4 years ago • 
798 views1 answers0 votes
Video formatting lost on all prior videos
ClosedCharlene Hickey asked asked 4 years ago • 
617 views0 answers0 votes
Hi
ClosedCraig answered asked 4 years ago • 
716 views1 answers0 votes
Can you drag/drop or select more than one video at a time?
ClosedChristopher Corner asked asked 4 years ago • 
678 views0 answers0 votes
Videos not showing/disappearing
ClosedCraig answered asked 4 years ago • 
689 views1 answers0 votes
Podcast Visualizer?
ClosedCraig answered asked 4 years ago • 
652 views1 answers0 votes
Make empty subtitle boxes invisible
ClosedCraig answered asked 4 years ago • 
636 views1 answers0 votes
Adding Logo or image to video area or next to subtitles box
ClosedCraig answered asked 4 years ago • 
771 views1 answers0 votes
Video Bleeding into Top Bar Design
ClosedHaylin Alpert asked asked 4 years ago • 
621 views0 answers0 votes
Adjusting subtitle times
ClosedCraig answered asked 4 years ago • 
770 views1 answers-2 votes
Older videos not loading
ClosedTamara Thompson asked asked 4 years ago • 
941 views0 answers0 votes
half the videos i post dont work
Closedstephen furey asked asked 4 years ago • 
679 views0 answers0 votes
Hi my video doesn’t seem to download…taking ages making it and never seems to finish.
ClosedColette McBeth asked asked 4 years ago • 
746 views0 answers0 votes