Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

HelpdeskCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
Copying template seems to take forever
ClosedCraig answered asked 4 years ago • 
788 views1 answers0 votes
Video not uploading
ClosedPaul Bradley asked asked 4 years ago • 
752 views0 answers0 votes
About minutes per month
ClosedAlain Leon asked asked 4 years ago • 
677 views0 answers0 votes
Tool tips
ClosedCraig answered asked 4 years ago • 
626 views1 answers0 votes
Upload Video Size
ClosedBen Phillips answered asked 4 years ago • 
883 views4 answers0 votes
Navigating through an already completed video to re-edit
ClosedCraig answered asked 4 years ago • 
718 views1 answers0 votes
trim clips
ClosedMena Mirhom asked asked 4 years ago • 
660 views0 answers0 votes
Subscription problem
ClosedChristine Pizzuto asked asked 4 years ago • 
726 views0 answers0 votes
Audio Not Synced
ClosedCraig answered asked 4 years ago • 
712 views1 answers0 votes
Intro added to vide before upload?
ClosedCraig answered asked 4 years ago • 
723 views1 answers0 votes
Major echo/reverb
ClosedCraig answered asked 4 years ago • 
746 views1 answers0 votes
Thumbnails not Saving correctly
ClosedCraig answered asked 4 years ago • 
817 views1 answers0 votes
Different caption effects?
Closedinfotrafficality-com answered asked 4 years ago • 
711 views1 answers0 votes
Subtitles not showing on IG feed but IS on reels
ClosedCraig answered asked 4 years ago • 
763 views1 answers0 votes
Captions skipping and getting stuck
ClosedNicholas Covington asked asked 4 years ago • 
692 views0 answers0 votes