Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

HelpdeskCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
Cancel subscription
ClosedHakeem Love asked asked 4 years ago • 
794 views0 answers0 votes
Problems uploading video
ClosedLynda MacPherson asked asked 4 years ago • 
655 views0 answers0 votes
Remove Bars
ClosedCraig answered asked 4 years ago • 
737 views1 answers-1 votes
Header
ClosedSidney Seay asked asked 4 years ago • 
910 views0 answers0 votes
After my video is created so that I can download it the captions are way off
ClosedAdam Brensen asked asked 4 years ago • 
602 views0 answers0 votes
Show/hide emojis at specific points in video?
ClosedCraig answered asked 4 years ago • 
700 views1 answers0 votes
Resize source video
ClosedCraig answered asked 4 years ago • 
610 views1 answers0 votes
I modified my template do I have to regenerate the video?
ClosedCraig answered asked 4 years ago • 
716 views1 answers0 votes
High Definition Download
ClosedZach Story asked asked 4 years ago • 
733 views0 answers1 votes
Video is blurry when uploading to facebook
ClosedCraig answered asked 4 years ago • 
842 views1 answers0 votes
Video cutting off the edges
ClosedCraig answered asked 4 years ago • 
666 views1 answers0 votes
The wrong video is downloading “Sammy – How to Talk to Sellers… 16:9/16:9”
ClosedJohell Aponte asked asked 4 years ago • 
622 views0 answers0 votes
The "Make" function is taking a long time
ClosedCraig answered asked 4 years ago • 
731 views1 answers0 votes
Blurry Vide
ClosedCraig answered asked 4 years ago • 
705 views1 answers0 votes
Video downloading without data and in unopenable format
ClosedCraig answered asked 4 years ago • 
687 views1 answers0 votes