Welcome to the ClipScribe Helpdesk!

We just launched as of June 26th, and as a new software platform, bugs are bound to happen. If you have any issues at all PLEASE post here or email Craig at so we can resolve any issues as quickly as possible. Thanks for helping us make ClipScribe great!

Is there a limit on video size or length?
OpenJudith George asked 32 mins ago • 
1 views0 answers0 votes
Videos Not Uploading
AnsweredDrew Derby answered 6 hours ago • 
16 views1 answers0 votes
Subtitle timing
OpenKristen Reimer asked 1 day ago • 
10 views0 answers0 votes
Deleting multiple subtitle block
AnsweredCraig answered 24 hours ago • 
7 views1 answers0 votes
Uploaded Video won’t Play during CC editing…
AnsweredCraig answered 1 day ago • 
8 views1 answers0 votes
Center uploaded video…
ResolvedCraig answered 1 day ago • 
17 views1 answers0 votes
Why is the upgrade price the full price?
OpenHank Hoffmeier asked 2 days ago • 
11 views0 answers0 votes
Turn off auto renew
OpenJasmine Dare asked 3 days ago • 
9 views0 answers0 votes
Rollover Minutes?
OpenSuzan Czajkowski asked 3 days ago • 
8 views0 answers0 votes
Can't download video to phone
OpenArielle Nakache asked 4 days ago • 
13 views0 answers0 votes
Cannot Download SRT File
AnsweredCraig answered 4 days ago • 
16 views1 answers0 votes
16:9 videos uploaded in the last few days have the wrong size
OpenShane Kofoed asked 4 days ago • 
15 views0 answers0 votes
When I try to create a line break in heading, it just inserts the HTML
AnsweredCraig answered 4 days ago • 
25 views1 answers0 votes
My upload is not transcribing
AnsweredCraig answered 4 days ago • 
16 views1 answers0 votes