Helpdesk

Welcome to the ClipScribe Helpdesk!

We just launched as of June 26th, and as a new software platform, bugs are bound to happen. If you have any issues at all PLEASE post here or email Craig at craigl@clipscribe.com so we can resolve any issues as quickly as possible. Thanks for helping us make ClipScribe great!

Filter:AllOpenResolvedClosedUnanswered
123…36Next »
Ask Question
Downloading a Video
AnsweredNardine Gharsa answered 3 days ago • 
37 views1 answers0 votes
Captions not playing video
OpenMatthew Hayman asked 7 hours ago • 
2 views0 answers0 votes
Adding Subtitles
AnsweredCraig answered 16 hours ago • 
17 views1 answers0 votes
Tips for editing subtitles
AnsweredWendeline McManus answered 24 hours ago • 
30 views2 answers0 votes
I pressed the “Make” button, but nothing happens…so I’m stuck. What can I do?
AnsweredCraig answered 20 hours ago • 
5 views1 answers0 votes
My videeo have been uploading for more tan 12 hrs
AnsweredCraig answered 20 hours ago • 
5 views1 answers0 votes
Are we able to download our ClipScribe video in HD?
OpenJonathan Cannovan asked 1 day ago • 
4 views0 answers0 votes
Uploaded Video won’t Display or Play during CC editing…
AnsweredCraig answered 1 day ago • 
13 views1 answers0 votes
Best way to edit subtitles
OpenMr J W Hamilton-Potter asked 4 days ago • 
41 views0 answers0 votes
Can’t make videos -- see recording
AnsweredCraig answered 2 days ago • 
9 views1 answers0 votes
Background of CC text changes size when being “made”
AnsweredTodd Sullivan answered 3 days ago • 
50 views2 answers0 votes
Trying to see the answer to a question but -- page is saying it doesn’t exist
OpenLindsey Walkeden asked 2 days ago • 
10 views0 answers0 votes
Trying to see the answer to a question but -- page is saying it doesn’t exist
OpenLindsey Walkeden asked 2 days ago • 
5 views0 answers0 votes
Is there any way for logos to only be part of the video for a few seconds?
AnsweredCraig answered 2 days ago • 
14 views1 answers0 votes
Subtitles
OpenBlair ballin asked 3 days ago • 
7 views0 answers0 votes
123…36Next »
Ask Question