Helpdesk

Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

Filter:AllOpenResolvedClosedUnanswered
none of my videos will load
Closeddana lavoie asked asked 1 year ago • 
453 views0 answers0 votes
How do I shrink the size of the sub-title box
ClosedJacob Mays asked asked 1 year ago • 
446 views0 answers0 votes
How do I shrink the size of the sub-title box
ClosedJacob Mays asked asked 1 year ago • 
439 views0 answers0 votes
Facebook video: black bars on the side
ClosedJason Zawodniak asked asked 1 year ago • 
454 views0 answers0 votes
Languages
Closedjohnjohnholdensave-com asked asked 1 year ago • 
679 views0 answers0 votes
Languages
Closedjohnjohnholdensave-com asked asked 1 year ago • 
438 views0 answers0 votes
Text of Full Transcript Available for Viewers?
ClosedBrian Smith asked asked 1 year ago • 
566 views0 answers0 votes
Can I get my money back that was just charged and cancel my account?
ClosedJoshua McCallen asked asked 1 year ago • 
522 views0 answers0 votes
Compressing videos
ClosedBrenda Sanders asked asked 2 years ago • 
463 views0 answers0 votes
CANCEL SUBSCRIPTION
Closedmartina fantin asked asked 2 years ago • 
502 views0 answers0 votes
Cancel my account immediately.
ClosedKaren Martinez asked asked 2 years ago • 
534 views0 answers0 votes
Color of my video changed!
ClosedJennifer Fisher asked asked 2 years ago • 
549 views0 answers0 votes
HELP! Putting subtitles in a special part of video
Closeddfuller65gmail-com asked asked 2 years ago • 
604 views0 answers0 votes
Marketing Agency Inquiry
ClosedJoshua Bixler asked asked 2 years ago • 
786 views0 answers0 votes
Cannot edit transcript
ClosedERIC BOYUM asked asked 2 years ago • 
505 views0 answers0 votes