Helpdesk

Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

Filter:AllOpenResolvedClosedUnanswered
none of my videos will load
Closeddana lavoie asked asked 9 months ago • 
309 views0 answers0 votes
How do I shrink the size of the sub-title box
ClosedJacob Mays asked asked 10 months ago • 
304 views0 answers0 votes
How do I shrink the size of the sub-title box
ClosedJacob Mays asked asked 10 months ago • 
321 views0 answers0 votes
Facebook video: black bars on the side
ClosedJason Zawodniak asked asked 10 months ago • 
310 views0 answers0 votes
Languages
Closedjohnjohnholdensave-com asked asked 1 year ago • 
443 views0 answers0 votes
Languages
Closedjohnjohnholdensave-com asked asked 1 year ago • 
317 views0 answers0 votes
Text of Full Transcript Available for Viewers?
ClosedBrian Smith asked asked 1 year ago • 
440 views0 answers0 votes
Can I get my money back that was just charged and cancel my account?
ClosedJoshua McCallen asked asked 1 year ago • 
398 views0 answers0 votes
Compressing videos
ClosedBrenda Sanders asked asked 1 year ago • 
348 views0 answers0 votes
CANCEL SUBSCRIPTION
Closedmartina fantin asked asked 1 year ago • 
367 views0 answers0 votes
Cancel my account immediately.
ClosedKaren Martinez asked asked 1 year ago • 
407 views0 answers0 votes
Color of my video changed!
ClosedJennifer Fisher asked asked 1 year ago • 
413 views0 answers0 votes
HELP! Putting subtitles in a special part of video
Closeddfuller65gmail-com asked asked 1 year ago • 
456 views0 answers0 votes
Marketing Agency Inquiry
ClosedJoshua Bixler asked asked 1 year ago • 
594 views0 answers0 votes
Cannot edit transcript
ClosedERIC BOYUM asked asked 1 year ago • 
382 views0 answers0 votes