Helpdesk

Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

Filter:AllOpenResolvedClosedUnanswered
When will Clilpscribe be working?
ClosedCraig answered asked 4 years ago • 
861 views2 answers0 votes
Thumbnail
ClosedCraig answered asked 4 years ago • 
777 views1 answers0 votes
Why is the Sizing Incorrect on YouTube?
ClosedCraig answered asked 4 years ago • 
788 views1 answers0 votes
Highlight part of a headline or title?
ClosedCraig answered asked 4 years ago • 
752 views1 answers0 votes
TRANSCRIBING FOR OVER A WEEK
ClosedCraig answered asked 4 years ago • 
732 views1 answers0 votes
My video has been “making” for over an hour
ClosedCraig answered asked 4 years ago • 
719 views1 answers0 votes
Soundwave Videos
ClosedCraig answered asked 4 years ago • 
719 views1 answers2 votes
Failed while uploading
ClosedChristine Adderson asked asked 4 years ago • 
762 views0 answers0 votes
Trying to figure size of video to fit captions nicely
ClosedCraig answered asked 4 years ago • 
789 views1 answers0 votes
Video Quality on export
ClosedJohell Aponte answered asked 4 years ago • 
848 views1 answers0 votes
Is ti possible to have multiple users on the 1 account?
ClosedCraig answered asked 4 years ago • 
795 views1 answers0 votes
Are you down?
ClosedTodd Caponi asked asked 4 years ago • 
676 views0 answers0 votes
Last part of video cut off
ClosedMason Olshever asked asked 4 years ago • 
725 views0 answers0 votes
timer and editing out a block of vidoe at the end
ClosedCraig answered asked 4 years ago • 
895 views2 answers0 votes
Videos not MAKING Again
ClosedCraig answered asked 4 years ago • 
760 views1 answers0 votes