Helpdesk

Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

Filter:AllOpenResolvedClosedUnanswered
How to prevent “we have auto-sized your subtitle box” message
ClosedCraig answered asked 3 years ago • 
594 views1 answers0 votes
Download
ClosedCraig answered asked 3 years ago • 
577 views1 answers0 votes
can\’t upload video onto any player. Very Frustrating
ClosedCraig answered asked 3 years ago • 
567 views1 answers0 votes
Changing Aspect Ratios
ClosedCraig answered asked 3 years ago • 
632 views1 answers0 votes
video not centered
ClosedCraig answered asked 3 years ago • 
553 views1 answers0 votes
Copies are Useless
ClosedMaile Ann Schunk asked asked 3 years ago • 
606 views0 answers0 votes
Last words get cut off
ClosedMaile Ann Schunk asked asked 3 years ago • 
580 views0 answers0 votes
No ability to edit close captioning
ClosedSherri Wilson asked asked 3 years ago • 
544 views0 answers0 votes
Can’t Choose Video Dimensions
ClosedCraig answered asked 3 years ago • 
508 views1 answers0 votes
iphone 6S to XR upgrade… videos not downloadable anymore
ClosedCraig answered asked 3 years ago • 
526 views1 answers0 votes
Auto Invoice generation
ClosedMohamed Elhawary asked asked 3 years ago • 
555 views0 answers0 votes
Top and bottom bar dimensions
ClosedCraig answered asked 3 years ago • 
585 views1 answers0 votes
Issues with video
ClosedEvangelos Datseris asked asked 3 years ago • 
503 views0 answers0 votes
Issues with video
ClosedEvangelos Datseris asked asked 3 years ago • 
519 views0 answers0 votes
SRT files and editing software
ClosedMichael O'Sullivan asked asked 3 years ago • 
653 views0 answers0 votes