Helpdesk

Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

Filter:AllOpenResolvedClosedUnanswered
Bulk Upload is it possible
ClosedAdon Rigg asked asked 1 year ago • 
232 views0 answers0 votes
“Epiphany” 4:5 video won’t download?
Closedjo Spurrier asked asked 1 year ago • 
338 views0 answers0 votes
Videos not transcribing
ClosedDerek Mendoza asked asked 1 year ago • 
193 views0 answers0 votes
text outline
ClosedThanasis Pios asked asked 1 year ago • 
221 views0 answers0 votes
outline
ClosedThanasis Pios asked asked 1 year ago • 
203 views0 answers0 votes
Ratios
ClosedCraig answered asked 1 year ago • 
290 views2 answers0 votes
ask you to unsubscribe me, I can’t find how to do it
ClosedMohamed Sbira asked asked 1 year ago • 
227 views0 answers0 votes
Reels template
ClosedCharlene Hickey asked asked 1 year ago • 
301 views0 answers0 votes
I can’t see my newly upload videos
ClosedLouie Torres asked asked 1 year ago • 
332 views0 answers0 votes
Does CS pull captions from your videos?
ClosedTracy Enos answered asked 1 year ago • 
289 views1 answers0 votes
Does CS pull captions from your videos?
ClosedTracy Enos asked asked 1 year ago • 
197 views0 answers0 votes
Does CS pull captions from your videos?
ClosedTracy Enos asked asked 1 year ago • 
218 views0 answers0 votes
IG Reel
Closedjo Spurrier asked asked 1 year ago • 
412 views0 answers0 votes
Upload issues
ClosedCraig answered asked 1 year ago • 
275 views1 answers0 votes
Transcription not working
ClosedJulie Williams asked asked 1 year ago • 
321 views0 answers0 votes