Helpdesk

Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

Filter:AllOpenResolvedClosedUnanswered
Bulk Upload is it possible
ClosedAdon Rigg asked asked 2 years ago • 
409 views0 answers0 votes
“Epiphany” 4:5 video won’t download?
Closedjo Spurrier asked asked 2 years ago • 
512 views0 answers0 votes
Videos not transcribing
ClosedDerek Mendoza asked asked 2 years ago • 
361 views0 answers0 votes
text outline
ClosedThanasis Pios asked asked 2 years ago • 
389 views0 answers0 votes
outline
ClosedThanasis Pios asked asked 2 years ago • 
358 views0 answers0 votes
Ratios
ClosedCraig answered asked 2 years ago • 
511 views2 answers0 votes
ask you to unsubscribe me, I can’t find how to do it
ClosedMohamed Sbira asked asked 2 years ago • 
399 views0 answers0 votes
Reels template
ClosedCharlene Hickey asked asked 2 years ago • 
530 views0 answers0 votes
I can’t see my newly upload videos
ClosedLouie Torres asked asked 2 years ago • 
547 views0 answers0 votes
Does CS pull captions from your videos?
ClosedTracy Enos answered asked 2 years ago • 
472 views1 answers0 votes
Does CS pull captions from your videos?
ClosedTracy Enos asked asked 2 years ago • 
346 views0 answers0 votes
Does CS pull captions from your videos?
ClosedTracy Enos asked asked 2 years ago • 
391 views0 answers0 votes
IG Reel
Closedjo Spurrier asked asked 2 years ago • 
582 views0 answers0 votes
Upload issues
ClosedCraig answered asked 2 years ago • 
457 views1 answers0 votes
Transcription not working
ClosedJulie Williams asked asked 2 years ago • 
3515 views0 answers0 votes