Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

HelpdeskCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
Possible to add subtitles with no banners?
ClosedCraig answered asked 4 years ago • 
814 views1 answers0 votes
won’t upload
Closedkatie nguyen asked asked 4 years ago • 
733 views0 answers0 votes
Change video format after editing
ClosedCraig answered asked 4 years ago • 
753 views1 answers0 votes
Increasing Video Speed of Final Output
ClosedCraig answered asked 4 years ago • 
759 views1 answers0 votes
Video coming out all black screen
ClosedDaniel Mee answered asked 4 years ago • 
797 views2 answers0 votes
Edit Transcription
ClosedCraig answered asked 4 years ago • 
720 views1 answers0 votes
My HDR Recorded Video Loses Color and Quality When uploaded
ClosedCraig answered asked 4 years ago • 
1091 views2 answers0 votes
Online or program download?
ClosedCraig answered asked 4 years ago • 
693 views1 answers0 votes
Stock backgrounds won’t load
ClosedCraig answered asked 4 years ago • 
700 views1 answers0 votes
Video Stuck Again….my bad!
ClosedCraig answered asked 4 years ago • 
719 views1 answers0 votes
How to improve video quality
ClosedCraig answered asked 4 years ago • 
929 views1 answers0 votes
Error
ClosedCraig answered asked 4 years ago • 
740 views1 answers0 votes
Your Service
ClosedCraig answered asked 4 years ago • 
804 views1 answers0 votes
When I save, I get a layer of text disappeared.
ClosedMiquel Bañuls asked asked 4 years ago • 
682 views0 answers0 votes
Issues with colour
ClosedCraig answered asked 4 years ago • 
714 views1 answers0 votes