Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

HelpdeskCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
Norwegian Language (Norway)
ClosedCraig answered asked 4 years ago • 
840 views1 answers0 votes
Upload a different video without recaptioning.
ClosedPepijn Gooiker asked asked 4 years ago • 
717 views0 answers0 votes
Videos not “making”
ClosedSondra Stewart answered asked 4 years ago • 
771 views2 answers0 votes
I also Couldn't make the finished video -- kept saying "one moment".
ClosedCraig answered asked 4 years ago • 
783 views1 answers0 votes
Hanging
ClosedTasniem Titus asked asked 4 years ago • 
632 views0 answers0 votes
Downloading Blurry?
ClosedCraig answered asked 4 years ago • 
671 views1 answers0 votes
Video uploads and transcribing
ClosedCraig answered asked 4 years ago • 
662 views1 answers0 votes
Videos not MAKING
Closedchris pickard answered asked 4 years ago • 
733 views2 answers0 votes
Transcribing Time
ClosedCraig answered asked 4 years ago • 
638 views1 answers0 votes
Full video not exporting
ClosedConner Adams asked asked 4 years ago • 
587 views0 answers0 votes
.Mov files
ClosedSandy Sinden asked asked 4 years ago • 
685 views0 answers0 votes
Latest Video not ‘making’
ClosedCraig answered asked 4 years ago • 
700 views1 answers0 votes
Trying to shrink the timebar on my macbook
ClosedTamara Thompson asked asked 4 years ago • 
614 views0 answers0 votes
Hi I am having troubles trying to make videos
ClosedCraig answered asked 4 years ago • 
689 views1 answers0 votes
List of new uogrades
ClosedCraig answered asked 4 years ago • 
794 views1 answers0 votes