Welcome to the ClipScribe Helpdesk!

We just launched as of June 26th, and as a new software platform, bugs are bound to happen. If you have any issues at all PLEASE post here or email Craig at craigl@clipscribe.com so we can resolve any issues as quickly as possible. Thanks for helping us make ClipScribe great!

HelpdeskCategory: Questions
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how to get text off the screen during silent parts?
ClosedTraci Brown answered 1 month ago • 
49 views2 answers0 votes
System down?
ClosedDean Horvath asked 4 weeks ago • 
47 views0 answers0 votes
My Logo isn’t showing in the video
ClosedCraig answered 4 weeks ago • 
34 views1 answers0 votes
Background layer on text is not rendering.
ClosedCraig answered 4 weeks ago • 
35 views1 answers0 votes
SIZE LIMIT
ClosedCraig answered 4 weeks ago • 
49 views1 answers0 votes
iPhone issues.
ClosedCraig answered 1 month ago • 
45 views1 answers0 votes
REFUND POLICY
ClosedMark Swain asked 1 month ago • 
51 views0 answers0 votes
Is there a way to slow down playback speed?
ClosedCraig answered 1 month ago • 
43 views1 answers0 votes
Caption are CAPITALIZED on video, on export they are not!
ClosedCraig answered 1 month ago • 
47 views1 answers0 votes
Please fix the button positions to pause while reviewing
ClosedCraig answered 1 month ago • 
44 views1 answers0 votes
Is there a way to upload my own caption srt file?
ClosedCraig answered 1 month ago • 
36 views1 answers0 votes
Transcript for a 50 sec video is taking “forever”
ClosedCraig answered 1 month ago • 
60 views1 answers0 votes
Sizes for Background Images
ClosedCraig answered 1 month ago • 
26 views1 answers0 votes