Helpdesk

Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

Filter:AllOpenResolvedClosedUnanswered
Pinterest dimensions
ClosedEmily Gibbons asked asked 3 years ago • 
491 views0 answers0 votes
Video Low and too “bright” when uploading
ClosedCraig answered asked 3 years ago • 
599 views1 answers0 votes
SOMETHING ABOUT YOUR SYSTEM IS BLOCKING OUR UPLOADER.
ClosedCraig answered asked 3 years ago • 
558 views1 answers0 votes
no captions needed
ClosedCraig answered asked 3 years ago • 
524 views1 answers1 votes
Video stuck on “Making Titles”
ClosedCraig answered asked 3 years ago • 
666 views1 answers0 votes
VIdeo Still Downloading
ClosedASA PATTERSON asked asked 3 years ago • 
596 views0 answers0 votes
Is clipscribe down?
ClosedCraig answered asked 3 years ago • 
562 views1 answers0 votes
Scrolling line along top of sub title box
ClosedCraig answered asked 3 years ago • 
582 views1 answers0 votes
Disabling automatic captions
ClosedCraig answered asked 3 years ago • 
683 views2 answers0 votes
video size
ClosedMichele Royce asked asked 3 years ago • 
528 views0 answers0 votes
New ClipScribe Done-for-You Service
ClosedCraig asked asked 3 years ago
573 views0 answers0 votes
Pending Cancellation
ClosedCraig answered asked 3 years ago • 
676 views1 answers0 votes
When is the uploader gonna be fixed?
ClosedCraig answered asked 3 years ago • 
542 views1 answers0 votes
Subtitles generated on Facebook causing an issue!
ClosedCraig answered asked 3 years ago • 
605 views1 answers-1 votes
Can I use your sales video on your home page to help you promote as an affiliate?
Closeddorismcsmithgmail-com asked asked 3 years ago • 
504 views0 answers0 votes